FAQ's

How will I communicate with the VAs?

You can choose to communicate with them in way that best suits both of you. You can also arrange a designated slot for communication during the week between you and your assistant.

CLIENTS

Am I assigned one virtual assistant?

 

At Ranwo, we care about quality for both parties. This means that our VAs share their workload via a task management system so they can focus on what they are good at. Therefore, assistants are assigned to you on a task-by-task basis and can change dependant on the assistance you need.

Do I get assigned an experienced VA or a trainee?

All clients will have an experienced VA as their main point of contact. Of course, if you would like to work with a trainee VA at a reduced cost, please get in touch with us to arrange this.

How will I get matched with a VA?

At Ranwo, we are committed to quality. Once you book a free consultation with us, we will collect information about your company as well as your administrative needs. We will then match you with the most effective VA. 

VIRTUAL ASSISTANTS

What are the requirements of becoming a Ranwo assistant?

To join our programme you need to be:

  • A single parent

  • Based in the UK

  • Have the right to work in the UK

What hours will I work?

 

The hours you work are largely dependant on your availability as well as the work available for you to complete. However, we will need you to be available at least 5 hours a week on a flexible and predictable schedule. We ask assistants to state the hours they would like to work each week. After considering experience, your preferences and the clients' preferences - we delegate a set amount of hours per week.

Can I work from outside the UK?

This programme is currently only for single parents based in the UK.

How and when will I be in touch with the clients?

This will depend on the client that you are working with. You will need to discuss with them which platform works best for them. You will check in daily with the client (unless you have agreed otherwise). 

How long does the training last?

 

This will depend on your previous experience. If you have past experience as an assistant, our training lasts for a maxiumum of one week. However, if you do not,  it could take 6 to 8 weeks.  But at Ranwo, you never stop learning - so if at any point you wish to shadow another VA to learn a different skillset, we strongly encourage it!

How much will I earn?

 

All of our assistants are paid above the London living wage.

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